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contact@nonem.fr

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(33) 7-49-08-58-18

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    General FAQ

    Welcome to our Frequently Asked Questions ✨ Here you’ll find answers to the most common questions about our notebooks, customization options, shipping times, returns, and more. Our goal is to make your experience simple, transparent, and enjoyable. And if you don’t see your question here, feel free to reach out — we’ll be happy to help!

    We accept credit cards (Visa, Mastercard, American Express) and other secure payment options depending on your country (Paypal).

    Since each notebook is made-to-order, production starts quickly. If you need to change or cancel, please contact us as soon as possible (within 12 hours). After that, we can’t guarantee modifications.

    Shipping within the US averages 3–5 business days. Times may vary depending on your location.

    And delivery is free for all products.

    Yes, we ship worldwide. 

    Each notebook is made-to-order, just for you. Because of this, we can’t accept returns or refunds for buyer’s remorse.

    Please send us a photo of the issue within 14 days of delivery. We’ll replace your notebook at no extra cost.

    No, just send us a photo showing the issue. No return required.

    If a refund is approved, it will be processed to your original payment method within 5–7 business days.

    Each notebook includes 150 lined pages of high-quality paper, perfect for daily writing.