HARLEM DOUGLAS respects your privacy and is committed to protecting your personal data. The purpose of this Privacy Policy is to inform you about how we process your personal data, how it may be transferred to third parties, as well as your rights and the options you have to control your personal information and protect your privacy.
WHO IS THE DATA CONTROLLER ?
HARLEM DOUGLAS (hereinafter referred to as “HARLEM DOUGLAS”), a limited liability company, registered with the Bobigny Trade and Companies Register under number 507 829 349, and whose registered office is located at 1 place Jean d’Alembert 93380 Pierrefitte, intra-community VAT FR 45507829349, is the data controller of the personal data collected on the HARLEM DOUGLAS.fr website (hereinafter “the Site”) within the meaning of the applicable regulations on personal data and in particular EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter “GDPR”).
WHAT IS PERSONAL DATA ?
Personal data is any information relating to a natural person who is identified or who can be identified, directly or indirectly, by reference to an identification number or to one or more elements specific to that person (such as his or her surname, first name, date of birth, customer or order number, location data, etc.).
WHAT PERSONAL DATA MAY HARLEM DOUGLAS COLLECT ?
We collect the following information:● Your identity and contact data (e.g. name, email address, postal address, telephone number, etc.); ● Socio-demographic information (e.g. your age, occupation, gender, etc.) mentioned when you post a review or create an account; ● Information relating to your purchases (online or in-store), subscriptions and services at the salon, their follow-up as well as purchase invoices (e.g. items chosen, delivery and billing address, product amounts, payment method, etc.); ● Information that you may be required to communicate to our customer service; ● Information from your Facebook account or accounts from other third-party services in HARLEM DOUGLAS (such as your friends or contacts), if you decide to associate it with your HARLEM DOUGLAS account; ● Information relating to the use of the Site, in particular your browsing (ex. pages visited, links clicked, etc.). Some of this information may be collected through cookies when you browse our Site.
WHEN DOES HARLEM DOUGLAS COLLECT MY PERSONAL DATA?
HARLEM DOUGLAS may collect your personal data in particular when:● The creation of your customer account on our Site, in store or at the salon.● Purchases made on our Site or in our points of sale; ● Your agreement to receive all HARLEM DOUGLAS news and offers; ● Your participation in a prize draw, contest, promotion, event organized by us or customer survey; ● Interaction with HARLEM DOUGLAS via our official social media page or when we offer you the opportunity to reuse content you have posted on a social network; ● Your interactions with our customer service and your inquiries to HARLEM DOUGLAS; ● Your browsing on the internet through cookies or similar technologies; or when you click on advertisements relating to our products.● When a customer offers you a gift or gift card or refers you. We will contact you once to send you the offer. Any additional communications are subject to your express consent.
WHY DOES HARLEM DOUGLAS COLLECT MY PERSONAL DATA ?
To guarantee you the best possible service, and in particular to ensure customer relationship management, HARLEM DOUGLAS must collect some of your personal data at different times in your customer journey.● Operations relating to the management of orders and customer relations. For example, we collect your personal data in order to ensure our deliveries, produce invoices, and in particular for the management of your customer account, the monitoring of your customer relationship, the selection of customers to carry out studies, surveys and product tests.● The payment of your orders, services or subscriptionsWe do not collect your payment data but only a payment ID and the first and last 6 and 4 digits of your card to allow you to recognize the card that was used for payment. All of your bank details are collected solely by Stripe, which guarantees the security of payments. If you have subscribed to a subscription service, the card used for payment at the time of subscription is registered for the purposes of paying the instalments of your subscription in tacit renewal. If you have agreed to the registration of your bank card to facilitate your future purchases, your card is associated with your HARLEM DOUGLAS account and kept for this purpose for the duration of the validity of the bank card as long as you wish to keep it in your account.● Personalization of our services and communicationsOur mission is to offer you a selection of the most personalized products and services. Your data allows us to improve and personalize our services, the product offer we offer you and the communications we send you. For example, we may send you personalized emails or recommend products that are similar to those you have already purchased or viewed and that match your preferences. ● Commercial prospecting by third partiesSubject to your prior consent, your data may be transmitted to our commercial partners, in particular marketing and advertising agencies.● The security of our Site & the fight against fraudWe collect certain browsing data to enable us to ensure the security of our services and to detect, prevent or trace any malicious attempt, computer intrusion, fraud or other violation of our terms. In this context, we may use service providers specialising in risk prevention to refine our risk analysis.● Personalisation of online advertising (targeted advertising)In order to adapt the advertising you see on our Website or on those of our partners, we may use data that does not allow you to be directly identified. This data may be cross-referenced with browsing data and other information collected during our relations with our partners. Your data is anonymised before it is used.● Customer knowledge and statistics and performance of our SiteWe carry out audience measurements including, for example, the number of pages viewed, the number of visits to the Site, as well as the activity of visitors on the Site and their frequency of return. This data allows us to better understand our customers or to analyze (for statistical purposes) the activity of our Site and to improve our services and offers.
WHAT ARE THE LEGAL BASES THAT LEGITIMIZE THE PROCESSING OF YOUR DATA ?
HARLEM DOUGLAS processes your personal data:● for the performance of the contract between you and HARLEM DOUGLAS, in order to manage your access to your customer account, as well as for the processing and follow-up of your orders; ● in the context of its legitimate interest for the purposes of marketing management, securing its digital media (websites, applications, etc.) and the fight against fraud; ● when you have given us your consent for the processing of your data, in particular for the purposes of managing our commercial prospecting, your browsing data via cookies, etc.; ● in the context of compliance with its legal obligations, in particular tax obligations (retention of purchase invoices) and relating to cosmetic products.
WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA ?
Your personal data is processed by HARLEM DOUGLAS’ staff. We ensure that only authorized persons within HARLEM DOUGLAS can access your personal data when necessary. We may also be required to communicate your personal data to:● subcontractors or business partners such as:○ Our hosting and maintenance service providers for the site and our dematerialized solutions for collecting personal data in our shop and salon; ○ Our payment service providers; ○ Our fraud prevention and prevention providers; ○ Our logistics providers; ○ Our marketing solution providers; ○ Our commercial prospecting and communication management service providers○ Our customer service providers; ○ Our event or promotional service providers.● To third-party service providers to comply with legal, regulatory or contractual obligations, or to respond to requests from legally authorized authorities.
HOW LONG DO WE KEEP YOUR DATA ?
Your personal data will not be kept for longer than is strictly necessary for the purposes pursued as set out in the Privacy Policy and in accordance with applicable laws.
WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM ?
In accordance with the regulations in force, in particular the GDPR, you have the right to be forgotten, to access, to modify, to rectify, to erase, to portray data, to oppose, to complain and to delete data concerning you. You also have the right to formulate specific or general directives regarding the storage, deletion and communication of your post-mortem data. For more information on this subject, you can click on the following link: https://www.cnil.fr/fr/comprendre-vos-droitsCes rights can be exercised directly with HARLEM DOUGLAS by email to contact@nonem.fr indicating your first and last name. If you believe that the way in which we have processed your personal data infringes data protection legislation, you also have the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL) 3 place de Fontenoy TSA 80715 – 75334 Paris Cedex 07 – www.cnil.fr
INFORMATION ON THE MANAGEMENT OF COOKIES
HARLEM DOUGLAS may set cookies on the Site. This is an automatic tracking process that records information relating to browsing on the Site, and stores information entered during visits to the Site in order to facilitate the registration process and the use of the Site. Its purpose is to inform you about the origin and use of the browsing information processed when you visit our Site and about your rights. What is a cookie? A cookie is a text file that is uniquely placed on the hard drive by the Site’s server. Cookies cannot execute programs or introduce viruses on your computer devices (computer, phone, tablet, etc.). Cookies are uniquely assigned and can only be read by the web server of the domain that issued the cookie. Users of the Site have the option of accepting or rejecting cookies by specifying this from the settings of the web browser they use. What cookies are used on the Site? There are several categories of cookies, some are issued directly by HARLEM DOUGLAS and its service providers, others may be issued by third-party companies.● “Essential” cookies These cookies are necessary for the operation of the Site or are intended to allow or facilitate your navigation on our Site, in particular the proper execution of the order process. Their deletion may cause difficulties in browsing our Site as well as the impossibility of placing an order. These cookies are also necessary to monitor the activity of HARLEM DOUGLAS. These cookies may be installed on your device by HARLEM DOUGLAS or by its service providers.● “Analytical and Personalization” cookies: These cookies (e.g. Google Analytics, Criteo, etc.), allow us to measure and analyze the audience of our Site, as well as your activity on the Site, in order to detect navigation problems and improve your experience on our Site.● “Advertising” cookies: These cookies may be used for advertising purposes (Google Ad Manager, Smart, etc.) and help to make the ads you see more relevant to you. Google uses different domain names for Google Ads, including doublelick.net. We also use Google Tag Manager to integrate and manage Google Ads and other Google and third-party services on our Site. Google processes the transferred information and other data relating to Google Ads anonymously. Setting my browserYour browser may allow you to disable all or some of the Cookies, either systematically or depending on the issuer. You can also configure your browser software so that you are offered the option of accepting or rejecting cookies (on a case-by-case basis or in full). However, we remind you that disabling all Cookies may modify your browsing experience and prevent you from using our Site under normal conditions, with the exception of basic functions.
For more information on cookie control tools, you can consult the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
CHANGES TO OUR PRIVACY POLICY
We may occasionally modify this privacy policy, in particular in order to comply with any regulatory, jurisprudential, editorial or technical developments. Where necessary, we will inform you and/or seek your consent. We encourage you to periodically check this page for any changes or updates to our Privacy Policy.